At Usastorehub, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund policy. Please read the details below to understand our process.
You may request a return if your item meets the following conditions:
✅ The item is unused, in its original packaging, and in the same condition as received.
✅ The return request is made within 7-30 days of delivery (specific period depends on the product category).
✅ The product is defective, damaged, or incorrect as per your order details.
Non-Returnable Items:
❌ Products that are used, damaged due to mishandling, or missing original packaging.
❌ Items such as software, downloadable products, or gift cards.
❌ Perishable goods or personal care products due to hygiene reasons.
To initiate a return, follow these steps:
1️⃣ Contact Us: Email us at harismehmood246811@gmail.com with your order number and reason for return.
2️⃣ Approval & Instructions: Once your request is approved, we will provide return shipping details.
3️⃣ Ship the Product: Send the item back in its original condition along with proof of purchase.
4️⃣ Inspection & Confirmation: After receiving the item, we will inspect it and notify you of the approval or rejection of your return.
✅ Approved Refunds: If your return is approved, your refund will be processed within 7-14 business days via the original payment method.
✅ Partial Refunds: In some cases, partial refunds may be granted for items with minor damage or missing parts.
❌ Non-Refundable Items: If an item does not meet our return policy criteria, we may deny the refund request.
We offer exchanges for defective or damaged products. If you need a replacement, contact us at harismehmood246811@gmail.com, and we will guide you through the process.
🚚 If the return is due to an error on our part (wrong or defective item), we will cover the return shipping costs.
🚚 If you are returning an item for personal reasons (change of mind, incorrect order), the shipping costs will be your responsibility.
If you haven’t received your refund within the expected time, please:
✔ Check your bank account again.
✔ Contact your bank or payment provider as processing times may vary.
✔ If the issue persists, email us at harismehmood246811@gmail.com for further assistance.
